Privacy Policy

Last Updated: November 16 2025

At Ascend101, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or make a purchase.

Information We Collect

Information You Provide to Us

When you interact with our site or make a purchase, we may collect:

  • Contact Information: Name, email address, phone number
  • Billing Information: Billing address, payment details (processed securely through our payment processor)
  • Shipping Information: Delivery address, shipping preferences
  • Account Information: Username, password (if you create an account)
  • Communications: Messages you send us through email, contact forms, or customer support
  • Custom Order Details: Any personalization requests or design preferences

Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referring website
  • Cookies and Tracking Technologies: Information stored in cookies and similar technologies (see Cookies section below)
  • Location Information: General geographic location based on IP address

Information from Third Parties

We may receive information from:

  • Payment Processors: Transaction confirmations and fraud prevention data
  • Shipping Carriers: Delivery tracking and confirmation
  • Analytics Providers: Website usage statistics and visitor behavior
  • Social Media Platforms: If you interact with us on social media or use social login features

How We Use Your Information

We use the information we collect to:

Order Fulfillment

  • Process and fulfill your orders
  • Print your custom products
  • Arrange shipping and delivery
  • Send order confirmations and updates
  • Provide customer support

Communication

  • Respond to your inquiries and requests
  • Send important updates about your orders
  • Provide customer service and support
  • Send promotional emails (with your consent)
  • Notify you about changes to our policies

Business Operations

  • Improve our website and user experience
  • Analyze shopping trends and customer preferences
  • Detect and prevent fraud or security issues
  • Maintain our records and accounts
  • Comply with legal obligations

Marketing (With Your Consent)

  • Send newsletters and promotional offers
  • Personalize your shopping experience
  • Recommend products you might like
  • Conduct surveys and gather feedback

How We Share Your Information

We do not sell your personal information. We may share your data with:

Service Providers

  • Print-on-Demand Partners: To manufacture and fulfill your orders
  • Shipping Carriers: To deliver your products
  • Payment Processors: To process transactions securely (we never store full credit card details)
  • Email Service Providers: To send transactional and marketing emails
  • Analytics Services: To understand website performance (e.g., Google Analytics)
  • Cloud Storage Providers: To securely store data
  • Customer Support Tools: To provide better service

Legal Requirements

We may disclose information when required to:

  • Comply with laws, regulations, or legal processes
  • Respond to government requests or court orders
  • Protect our rights, property, or safety
  • Enforce our terms of service
  • Prevent fraud or illegal activity

Business Transfers

If Ascend101 is acquired, merged, or sold, your information may be transferred as part of that transaction. We’ll notify you if this occurs.

Your Rights and Choices

Depending on your location, you may have the right to:

Access and Portability

  • Request a copy of the personal data we hold about you
  • Receive your data in a portable format

Correction

  • Update or correct inaccurate information
  • Update your account details at any time

Deletion

  • Request deletion of your personal information (with some exceptions for legal compliance)
  • Close your account

Marketing Opt-Out

  • Unsubscribe from promotional emails using the link in any marketing message
  • Opt out of SMS marketing by replying STOP
  • Update your communication preferences in your account

Do Not Track

  • Your browser’s Do Not Track signals (note: many websites don’t respond to these)

To exercise these rights, contact us at admin@ascend101.com

Data Retention

We retain your information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Complete your transactions and provide customer support
  • Comply with legal obligations (tax records, etc.)
  • Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your data.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze website traffic
  • Personalize content
  • Track shopping cart items
  • Enable essential website functions

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Advertising Cookies: May be used to show relevant ads (with your consent)

You can control cookies through your browser settings, but disabling them may affect website functionality.

Security

We implement industry-standard security measures to protect your information:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment processing through PCI-compliant providers
  • Regular security audits and updates
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We’re not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.

Children’s Privacy

Our website is not intended for children under 13 (or 16 in Europe). We do not knowingly collect information from children. If you believe we’ve collected data from a child, please contact us immediately.

International Data Transfers

If you’re located outside United States of America, please note that your information may be transferred to and processed in United States of America where our servers are located. By using our services, you consent to this transfer.

For European Users (GDPR)

If you’re in the European Economic Area, we process your data based on:

  • Consent: When you’ve given permission
  • Contract: To fulfill your orders
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with laws

You have additional rights under GDPR, including the right to object to processing and file complaints with supervisory authorities.

For California Users (CCPA)

California residents have specific rights including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of sale of personal information (we don’t sell data)
  • Right to deletion
  • Right to non-discrimination

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We’ll post the updated policy with a new “Last Updated” date. For significant changes, we’ll provide prominent notice or obtain consent where required.

Contact Us

If you have questions about this Privacy Policy or how we handle your data:

Email: admin@ascend101.com
Website: https://ascend101.com

We’ll respond to your inquiry within a reasonable timeframe.

By using Ascend101.com, you acknowledge that you’ve read and understood this Privacy Policy.