Frequently Asked Questions – How to Ascend Motivation Shop

Got questions? We’ve got answers! Find everything you need to know about ordering, shipping, products, and more.

Ordering & Payment

How do I place an order?

Simply browse our collection, select your favorite design, choose your size and color (if applicable), add it to your cart, and proceed to checkout. You’ll need to provide shipping information and payment details to complete your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods available at checkout.

Is it safe to use my credit card on your site?

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details – all payments are processed securely through our trusted payment processor.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, contact us immediately at [your email]. Once production begins (usually within 24-48 hours), we cannot make changes or cancel the order.

Do you offer gift cards?

Not at this time, but it’s something we’re considering for the future! Stay tuned.

Can I use multiple discount codes on one order?

Only one discount code can be applied per order. If you have multiple codes, use the one that gives you the best savings!

Product Details

What are your products made of?

Our products vary by item type, be sure to read descriptions thoroughly for details about your particular selections. Specific material details are listed on each product page.

Are your designs printed or embroidered?

Most of our products feature high-quality printed designs using advanced printing techniques. This ensures vibrant colors and durability. Specific printing methods vary by product type.

How do I care for my products?

Apparel:

Machine wash cold, inside out
Tumble dry low or hang to dry
Do not iron directly on the design
Avoid bleach

Mugs:

Hand wash recommended for longevity
Dishwasher safe (top rack)
Microwave safe

Posters/Prints:

Keep away from direct sunlight to prevent fading
Frame for best protection

Will the colors look exactly like they do on my screen?

While we strive for accuracy, colors may vary slightly due to different screen displays and print processes. Minor variations are normal and not considered defects.

Do you offer custom or personalized designs?

Currently, we offer our curated collection of motivational designs. Custom requests aren’t available at this time, but we’re always adding new designs based on what our community loves!

Ordering Products

Shipping & Delivery

How long does shipping take?

Production Time: 2-5 business days (items are made to order)
Shipping Time:

USA: 3-7 business days
International: 7-21 business days

Total delivery time is typically 5-12 business days for US orders from the date of purchase.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this number to track your package on the carrier’s website. If you don’t receive tracking information within 5 business days, contact us.

What if my package is lost or stolen?

If your tracking shows the package was delivered but you didn’t receive it:

Check with neighbors or building management
Verify the shipping address you provided
Wait 24 hours (sometimes carriers mark items delivered early)
Contact the shipping carrier to file a claim

Do you offer expedited shipping?

Standard shipping is currently our only option. However, since we print on demand, we get your order into production as quickly as possible!

I entered the wrong shipping address. What do I do?

Contact us immediately at [your email]. If we haven’t shipped yet, we can update it. If the item has already shipped, we may not be able to intercept it, and you may need to contact the carrier directly.

Returns & Exchanges

What is your return policy?

We accept returns for defective, damaged, or incorrect items within 30 days of delivery. Since our products are made to order, we cannot accept returns due to change of mind or sizing issues. See our full [Refund & Returns Policy] for details.

How do I return a defective item?

Contact us at [your email] within 30 days with your order number and photos of the issue. We’ll review your request and provide instructions if your return is approved. Do not return items without approval.

Can I exchange for a different size?

Since items are made to order, we don’t offer direct exchanges. Please refer to our size charts before ordering. If you receive a defective item, we’ll replace it with the correct size.

How long do refunds take?

Once your return is approved, refunds are processed within 5-7 business days. Please allow an additional 5-10 business days for your bank or credit card company to post the credit to your account.

Sizing & Fit

How do I choose the right size?

Each product page includes a detailed size chart. We recommend measuring a similar item you already own and comparing it to our measurements. When in doubt, size up!

Do your products run true to size?

Our products generally run true to size, but sizing can vary slightly between styles. Always check the specific size chart for each item before ordering.

What if the item doesn’t fit?

Please check size charts carefully before ordering. Since items are custom-made, we cannot accept returns for sizing issues. If you receive an item with a manufacturing defect affecting fit, contact us within 30 days.

About Print-on-Demand

What does “print-on-demand” mean?

Print-on-demand means we don’t keep inventory sitting in a warehouse. Instead, each item is created specifically for you after you order it. This allows us to offer a wide variety of designs without waste!

Why does production take several days?

Since we make each item to order just for you, it takes time to print, quality-check, and prepare your product for shipping. This ensures you receive a fresh, high-quality item.

Are print-on-demand items lower quality?

Not at all! We partner with professional manufacturers who use the same high-quality materials and printing techniques as traditional retailers. The only difference is we make items on demand instead of in bulk.

Your Privacy & Security

How do you protect my information?

We use SSL encryption to protect your data and never store your full credit card details. We comply with privacy regulations and only share information with trusted partners necessary to fulfill your order. Read our full [Privacy Policy] for details.

Will you sell my email address?

Never! We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information is used only to process your orders and communicate with you (if you’ve opted in).

How do I unsubscribe from emails?

Click the “Unsubscribe” link at the bottom of any marketing email, or contact us at [your email] and we’ll remove you from our list.

Contact & Support

How can I contact customer support?

Email us at [your email]. We typically respond within 24-48 hours during business days.

What are your business hours?

We monitor emails Monday through Friday, 9 AM – 5 PM [Your Time Zone]. Orders can be placed 24/7 on our website!

I have a question not covered here. What should I do?

We’re here to help! Send us an email at [your email] with your question, and we’ll get back to you as soon as possible.

About How to Ascend

What is How to Ascend about?

How to Ascend is all about motivation, inspiration, and empowerment. We create merch that reminds you to keep pushing forward, embrace the journey, and level up in life. Our designs are made for dreamers, doers, and anyone ready to ascend to their next chapter.

How often do you release new designs?

We’re constantly creating! Follow us on [social media platforms] to be the first to know about new drops and exclusive designs.

Do you take design suggestions?

We love hearing from our community! While we can’t make custom designs for individuals, we do take inspiration from our fans. Reach out to [your email] or tag us on social media with your ideas!

Are you hiring?

Check our website or social media for any open positions. We’d love to have passionate people join the Ascend101 family!

Still Have Questions?

Can’t find what you’re looking for? Reach out to us at hello@ascend101.com – we’re happy to help!

Stay Connected:

Keep ascending! 🚀